Question 1

General Product Safety Regulation (GPSR)

Accepted Answer

Age restrictions: For adults
EU Warranty: 2 years
In compliance with the General Product Safety Regulation (GPSR), Amo Jones and SINDEN VENTURES LIMITED ensure that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact our EU representative at gpsr@sindenventures.com. You can also write to us at PO Box 143 Cannonvale 4802 or Markou Evgenikou 11, Mesa Geitonia, 4002, Limassol, Cyprus.General Product Safety Regulation (GPSR)

Question 2

Printful General

Accepted Answer

This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.

DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.

Returns and Exchanges
-This Shop is not responsible for lost, damaged, or stolen items. 
-All sales are FINAL
-Third Party Merchandise: All shop merchandise is handled through a third party provider. If you are ordering merch, it all ships directly from the supplier.

-Printful Return Policy : You will only receive a refund if items are damaged or misprinted. otherwise, they do not accept returns or exchanges. Please make sure you are ordering the correct size and color, these cannot be exchanged or refunded. All Sales Are Final.
You must provide photo documentation for a claim.
-This Shop is not responsible for lost, damaged, or stolen items. 
-All sales are FINAL

Question 3

Changed Your Mind?

Accepted Answer

I totally get it, but I can't offer refunds or exchanges for sizing issues or buyer's remorse. Everything is made to order just for you, so all sales are final. Please double-check your size before ordering!

Question 4

What if the order gets damaged in the mail?

Accepted Answer

If your order shows up damaged, we’ve got your back. We want to make things right as quickly as possible, so here’s what you need to do. Send photos of the damage to management@amojones.com within 15 days and we will begin the process with the fulfillment center to see if it qualifies for cover.

Question 5

What if it says delivered but you don't have the product?

Accepted Answer

If the carrier marks a package as “Delivered,” we have no way to verify the claim that it wasn’t received. Because of this, we’re unable to cover reshipping or refunding the order. We suggest reaching out to your local postage company to follow it up and file a claim. We're happy to send any documentation you may need to help your case, so reach out to the assistant email if you need to!

How returns are handled if you do qualify: All returns go back to my fulfillment partner's facility where you ordered from and you are shipped out a new item.

Question 6

What if my package never shows up and is marked not delivered on tracking

Accepted Answer

Reach out to management@amojones.com within 15 days of the estimated delivery date to give us enough time to file it with the fulfillment centers timeframe.

Question 7

How are returns handled if I do qualify

Accepted Answer

All returns go back to my fulfillment partner's facility where you ordered from and you are shipped out a new item. Please email management@amojones.com (management@amojones.com)if you think you qualify.

Question 8

Wrong Address Issues

Accepted Answer

If there's a typo in your shipping address and the courier can't deliver, the package heads back to the facility. Once we figure out the correct address, I can reship it—you'll just need to cover the shipping cost. If you catch the type early, reach out to me ASAP! If your order hasn't been shipped yet, we might still have time.

Question 9

Hygiene Items returns

Accepted Answer

For health and safety reasons, I can't accept returns on face masks or other sealed hygiene products once they've been opened.

Mad Rabbit Throw Blanket

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